Contact us


If you have any questions, and you could not find the answer on the page FAQ, you can reach the Primus Customer Service by phone, email or simply use the online form below and press submit. One of our gainfully employed Primuses will respond to your queries as quickly as possible.

Help us to help you, by giving us as detailed information as possible. Please include all the relevant details: style names and article numbers, order numbers, dates, etc.


OFFICE Adress:

4 Brewster Square
Brucefield Industry Park
EH54 9BJ


+44 01506 901865

Monday – Friday

9:00 AM - 16:00 PM GMT


You can contact us via our form below

contact form

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Please note, if you have NOT purchased your item via the Primus Onlineshop,  get in contact with your respective retailer. Your retailer will give you more information about these questions.

You find more information about maintenance and know how here.


We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Primus may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.


Are you in the planning of a ground breaking adventure and looking for sponsorship? Read more on our sponsoring page or download our application form for instructions on what we expect to find in your application.