Refund policy

Certainly! Below is a written return and refund policy for your company based on the rules you provided:

Return and Refund Policy of Primus Equipment

1. Return Period:

Customers may return items purchased from Primus Equipment within 30 days of the purchase date for a full refund or exchange. Items returned after the 30-day period will not be eligible for a refund or exchange.

2. Free Return Shipping:

Primus Equipment is pleased to offer free return shipping for all eligible returns. Customers will be provided with a prepaid return shipping label upon request.

3. No Restocking Fee:

We understand that sometimes an item may not meet your expectations. Therefore, Primus Equipment will not charge any restocking fees for returned items.

4. Condition of Returned Items:

Items must be returned in their original condition, with all included accessories and in their original packaging. Any item that is damaged, missing parts, or not in its original condition may not be eligible for a refund or may result in a partial refund.

5. No Final Sale Items:

All items sold by Primus Equipment are eligible for return unless explicitly stated otherwise. We do not have "final sale" items that cannot be returned.

6. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain amount of days for the refund to be posted to your account, depending on your bank's policies.

7. Exchanges:

If you wish to exchange an item for a different size, color, or a different item altogether, please initiate a return for the original item and place a new order for the desired item.

8. Return Process:

To initiate a return, please contact our customer service team. They will provide you with instructions and a prepaid return shipping label.

9. Questions or Concerns:

If you have any questions or concerns regarding our return and refund policy, please contact our customer service team. We are here to assist you and ensure a smooth return process.